Terms and Conditions

Thank You for Choosing Pro Flow Exterior Cleaning & Power Washing 

Princess Stephens, Owner and founder of Pro Flow has worked tirelessly to ensure you receive the highest quality of customer care and service.  To honor that promise, we have created conditions terms and conditions that meet the needs of both the company and the clients we serve. 

Unless amended in writing, the contents of this proposal supersede any plans or verbal discussions. These terms and conditions serve as a binding agreement between the property owner, hereby identified as “client” and Pro Flow Exterior Cleaning and its owners, employees, and subcontractors, hereby identified as “company,” for the execution or services in exchange for payment for residential or commercial exterior cleaning services to include pressure washing and non-pressure washing. The services that Pro Flow Exterior Cleaning provides to you are subject to the following terms, and we reserve the right to update the terms and conditions any time without notice to you. Materials, equipment, and methods may vary from plans or notes provided, but at all times will meet or exceed safety standards. Unanticipated problems such as mold, rot, or insect damage are the responsibility of the building owner. Pro Flow Exterior Cleaning will provide the services outlined in this proposal. The client provides access to the property, power, and restroom facilities.

You can review the Terms and conditions by clicking on the Terms and conditions links via our website, email communications or any other communications such as estimate or invoice links.

On the Day of Service: 

1. Please have a water spigot activated and accessible.
2. Please ensure any video surveillance cameras or door cameras are covered.
3. Please have all windows and doors shut tightly.
4. Pleas ensure have all exterior power outlets are covered/closed.
5. We recommend you shut off all outside electrical outlets and fixtures at breaker box prior to arrival.
6. We recommend you have the screens removed for better rinsing between windows (recommended not required), if you have heavy debris between window and screen it will not come as clean. We do not remove window screens.
7. Please have all pet’s inside before and during cleaning. Remove any pet feeding or watering bowls, toys etc. from areas to be cleaned.
8. Please clear the work areas of all items and remove all sensitive materials from the areas being washed such as flags, doormats, area rugs and decor.
9. During House Wash, Please ensure vehicles are at minimum 10ft away from the garage or wash area as overspray will get on the vehicle. During concrete cleaning please ensure all vehicles are removed off the driveway.

Authorizations

Client agrees to allow the company on the property for the purposes of completing cleaning services requested. Due to unforeseen circumstances such as bad weather, the cleaning service may need to be moved to the next available business day. Client understands that the company will do their best to accommodate for a quick reschedule but must work around other scheduled clients and weather. Pro Flow Exterior Cleaning also has the permission to visit the property with little or no notice to assess service needs prior to the date of service, as well as to check completion after services have been rendered. Client agrees to allow Pro Flow Exterior Cleaning to utilize their residential or commercial water source via outdoor spigot, which will be turned on and easily accessible on the date of service. If on well water, or if in an area with low water pressure or volume, client agrees to inform the company and will avoid using any water during the cleaning service. If clients water source is not sufficient for cleaning service, they must inform Pro Flow Exterior Cleaning so they can adequately prepare to bring water with them to cover required flow. There is a fee of $100 for Pro Flow Exterior Cleaning to bring water to complete the cleaning service due to the extra required equipment and fuel costs associated with weight barriers to transport and feed the water from our tanks. Pro Flow Exterior Cleaning does not hook up to the homeowner’s power as our equipment is powered by our own systems or ran on gas. We only hookup to your home's spigot for water and the only item to be touched by the crew members. Crew members are to inspect any spigot previous to cleaning to ensure there is no damage to area and inspection after. Per their required training, they must take before and after photos. Pro Flow Exterior Cleaning will not be held accountable for previously damaged spigots. Client will be informed of any previously noted damage. Pro Flow Exterior Cleaning will not be held accountable for any issues within or outside the home that is not related to the cleaning service.

Risks and Releases of Liability Acknowledgement

Pro Flow Exterior Cleaning technicians are well-trained in the equipment used in the cleaning industry and take extreme precautions in making sure the company does not cause harm to your investment. Pro Flow Exterior Cleaning uses safe techniques with the use of low pressure on delicate surfaces such as siding. However, damage can still occur to any delicate surface due to poor maintenance, neglect to the property and or low-grade building materials. Routine maintenance per manufacture’s recommendations on the homes surfaces, should be implemented by homeowners to avoid any potential defects. Prior to washing the home any areas of concern need to be addressed by the homeowner to ensure a watertight seal. This will prevent damage from occurring. The homeowner assumes all the risks and takes responsibility for any damage that occurs due to improper maintenance.

On the date of service, the company will visually note any pre-existing damage. Crew members will take photos of noted damage. Homeowner will be informed of any damage once work is complete. If homeowner is unavailable at time of completion, the office manager will notify the client of any damage before work along with supporting documentation. If any new damage is found during the cleaning process, the company will cease all cleaning efforts until the client can see the damage and acknowledge its existence.

Client understands that the company has set procedures to ensure plant life around the area of cleaning is protected. Client understands that their wash could be scheduled during midday sun and there could be potential for leaf burn as water can get on and around the plant during the cleaning process. If any issues arise with plant life around the area of cleaning, the company will evaluate to see if plant life suffered from leaf burn and will recover or if it has been killed. The company will then determine plan of action after evaluation of plant life.

House Wash Acknowledgement & Oxidation

Client understands that any blemish or flaw or any existing oxidation will be more noticeable after cleaning. Vinyl/Aluminum/Plank sided homes that have not been maintained or has contact sun exposure will be susceptible to oxidation. Signs of oxidation are as follows: chalky white powder on siding and the clear luster removed. Please understand if your home suffers from oxidation, you may see this difference after cleaning. When the home is covered with debris, those blemishes may not stand out as much as it would be after it has been cleaned. Most of the time those issues are pointed out to the client during estimate inspection or during the cleaning process. Client understands that Pro Flow Exterior Cleaning may not find every flaw and is not reliable if it is more noticeable after wash unless it is found to be of negligence on the company's end. Client understands that we require that all outside electrical outlets and fixtures are shut off before arrival to complete washing service as an additional precaution. Client also understands if we do a site unseen estimate based off provided photos or use of google maps software, that we will not be able to note any flaws in exterior surfaces. If we do a site unseen estimate, client understands we are not reliable for any unacknowledged flaw and will do our best to point this out at date of cleaning. Client also understands that our cleaning solution is specifically designed for our cleaning services and it will not cause any discoloration or damage to the siding.

Post-Cleaning Weep Holes

Client understands that if their home is severely covered in grime that they could potentially have issues with weep holes. If you notice a faint rusty color on your siding, there is not need for alarm. If you have vinyl siding, you have something called weep holes. These holes are made by the manufactures to allow ventilation and allow any condensation to drain out. With that said, these holes make a nice little home for bugs, dirt and debris. Debris and dirt get trapped inside the holes and behind the siding. When we do the wash, our solution pulls the dirt and debris out and sometimes left over water and bug juices drain from these holes after we complete the wash as it goes through the drying process. The rust color/ light faint colors you’re seeing is bug feces, debris, mold etc. We see this occur on sections of siding that had the heaviest buildup. This will come off with the morning dew, garden hose or rain. It is not a stain and it is not permanent. Typically, anyone that calls in regards to this usually see a huge difference after the morning dew. Some weep holes can run heavy.

Client understands that during the house wash service they will receive a basic window cleaning. This is different from windows being done with a purified water-fed pole system. A basic window wash will get debris off windows but you could be left with water spots. If you are looking for a squeaky-clean shine on windows, you will want to get a window cleaning service which is completed with purified water-fed pole system (if available). All water is run through a filter to ensure nothing remains in the water that could leave water spots or streaks. We recommend removing your screens to allow any debris between the window and screen to be rinsed away in a house wash.

Pro Flow Exterior Cleaning does not remove window screens during house washing. While the company has implemented procedures and processes to cover electrical outlets, we suggest the client shut off power to all exterior outlets that are not covered with exterior covers. Pro Flow Exterior Cleaning will not be held liable for electrical outages caused by uncovered exterior outlets, cable boxes, utility panels etc. The client is responsible for ensuring these areas are property covered prior to cleaning. Our cleaning solution contains concentrations of Sodium Hypochlorite - a chlorinating agent containing salt which can be an electrical conductor.

Surface Cleaning

Client understands that most rust and oil stains may not fully come clean or be removed. Concrete and Brick surfaces are porous and sponge-like, therefore, these surfaces soak up liquids and contaminants after contact has been made with the surface. Pro Flow Exterior Cleaing utilizes proprietary industrial cleaners and degreasers to help lift heavy stains, however we do not guarantee removal of such stains. Most oil/rust stains will leave behind a shadow after cleaning. Pro Flow Exterior Cleaning will not be held liable for surface etching caused by the use of industrial-strength cleaners or acids.  

Exclusions & Limitations:

• The full invoice must be satisfied upon receipt of the invoice/same day service is completed. In the event the client is unhappy with services as outlined, we will return to the property to inspect and correct any errors with cleaning service if applicable. The client will be entitled to a refund of 50% of the total invoice if an agreement can not be reached.

• If water intrusion occurs, the company will not be held responsible. We make every effort to prevent this but due to unavoidable issues such as bad seals around windows and doors and cracks in concrete foundations.

• Notify the company if there are any surfaces on or near the home that cannot have any form of our cleaning solution on them. If we are failed to be notified of this, the company is not responsible for any ill effect on any surfaces.

Content Release & Use

Client agrees to allow Pro Flow Exterior Cleaning to utilize any photos, videos, reviews, or descriptions of the property in the context of advertising for the company. The company will use these photos, videos, or descriptions without any compensation to the client. The media will be solely used for advertising and training purposes. The client agrees not to seek punitive action in a civil court or law regarding the use of the above media. We will not include sensitive information such as addresses or names.

If Any Damage Occurs:

Pro Flow Exterior Cleaning will be obligated under our terms and conditions for any damage that was a direct result of operator error, negligence, or willful misconduct. Damages must be discovered and reported to Pro Flow within 2 days of completion of service. The company will be allowed 30 calendar days from the date of written receipt to inspect the premises and have the sole option in repairing or contracting repair to any damages that was result of negligence. Pro Flow Exterior Cleaning is not responsible for damage to lose siding, paint, wood, trim or windows that was previously noted as damage or found during the pre-inspection walkthrough.

Grievance and Complaints

In the event of unsatisfactory service, please contact (910)584-3245 or email the owner pstephen.owner@proflowwash.com

Payment Terms

Residential Accounts: Payment is due immediately after the completion of work. At this time we accept cash and debit/credit payments. For debit/credit payments, we accept payment through our third-party credit card processor link (sent via email), for privacy and security of our client’s information.

Any invoice or scheduled payment over (1) day past due or in violation of payment terms will be subject to a late fee of $30 or maximum of 15% of the total invoice, whichever is greater. If payment is not received within, 15 days of past due, Pro Flow Exterior Cleaning reserves the right to file a civil claim to collect outstanding debt. Any legal fees incurred will be added to the unpaid balance of the client. Pro Flow Exterior Cleaning also reserves the right to refuse to continue business with client who is currently past due or who has been 1+ days past due more than once. This contract is binding.

Commercial Accounts: Payment terms accepted same day or net terms 7, 14, 30 unless other arrangements were made between the client and company. If a different arrangement occurs, this will be documented and signed by both parties.  In some cases a 50% deposit may be requested as a retainer to begin the project. Demos are available to most commercial clients prior to agreement or acceptance of quotes. Any invoice past 30 days outstanding will be litigated through civil court and the client will be responsible for all past due invoices and court fees.

Acceptance to Terms

By accepting this proposal, the client agrees to all the terms and conditions in this agreement. You authorize Pro Flow Exterior Cleaning & Power Washing to perform the work as specified on the proposal. You release our company from property damage unless negligence or willful misconducts cause it.